Ruby888 Privacy Policy
Your Data, Our Responsibility

1. Introduction and Scope

Ruby888 ("we," "our," or "us") is committed to protecting the privacy and security of every player who uses our platform at ruby888.best. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you register for a Ruby888 account, browse our website, place bets, or interact with our customer support team.

This policy applies to all users who access Ruby888 services from the Philippines and is written in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC). By using our platform, you acknowledge that you have read and understood this Privacy Policy.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through a prominent notice on the Ruby888 platform or by email. We encourage you to check this page regularly so you're always up to date.

2. Information We Collect

Ruby888 collects personal data that is necessary for operating a safe, compliant, and enjoyable online gaming platform. The types of information we collect include:

2.1 Information You Provide Directly

• Registration data: Full name, date of birth, email address, mobile number, and residential address in the Philippines.
• Identity verification (KYC): Government-issued ID (PhilSys, passport, driver's license, UMID, voter's ID), selfie photos, and proof of address.
• Payment information: GCash or Maya mobile numbers, bank account numbers (BDO, BPI, UnionBank), or card details for Visa/Mastercard transactions. We do not store full card numbers — these are handled by our certified payment processors.
• Support interactions: Messages, inquiries, and complaints submitted through our support channels.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, screen resolution.
• Usage data: Pages visited, games played, session duration, click patterns, and search queries on the platform.
• Transaction logs: Deposit and withdrawal history, bet records, and bonus usage history.
• Cookies and tracking technologies: See Section 7 for full details on how Ruby888 uses cookies.

2.3 Information from Third Parties

In some cases, Ruby888 may receive information about you from third parties, such as identity verification services, payment processors, or fraud prevention partners. This data is used strictly for compliance and security purposes.

3. How We Use Your Information

Ruby888 uses the personal data we collect for the following purposes:

We will never use your Ruby888 data for any purpose beyond what is listed above without obtaining your explicit consent first. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

4. Sharing and Disclosure of Your Data

Ruby888 does not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted partners under specific circumstances:

• Payment processors: GCash, Maya, BDO, BPI, UnionBank, Visa/Mastercard acquiring banks — only the data necessary to complete your transaction is shared.
• Identity verification providers: Third-party KYC services that help us confirm your identity and age as required by PAGCOR regulations.
• Fraud prevention and security partners: Specialists who help us detect and prevent suspicious activity on the Ruby888 platform.
• Game software providers: Licensed game developers whose products are hosted on Ruby888. They may receive anonymised gameplay data for technical support purposes.
• Legal and regulatory authorities: We are required by law to share certain data with PAGCOR, the National Privacy Commission, Anti-Money Laundering Council (AMLC), or other Philippine government agencies when legally compelled.

In the event of a corporate restructuring, merger, or acquisition involving Ruby888, your data may be transferred to the successor entity. We will notify you if such a situation arises and your data is affected.

5. Data Retention

Ruby888 retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Here's a general overview of our retention periods:

• Active account data: Retained for the lifetime of your Ruby888 account plus an additional period required for regulatory compliance.
• Transaction records: Retained for a minimum of 5 years in line with AMLC and PAGCOR record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years after account closure.
• Support communication logs: Retained for 3 years after the last interaction.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When your data is no longer needed, Ruby888 will securely delete or anonymise it so it can no longer be linked to you as an individual.

6. Security Measures

The security of your personal data is a top priority for Ruby888. We have implemented multiple layers of technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or alteration:

• SSL/TLS encryption: All data transmitted between your browser and the Ruby888 platform is protected by SSL/TLS encryption.
• AES-256 encryption at rest: Sensitive data stored on our servers is encrypted using AES-256, one of the strongest encryption standards available.
• Two-factor authentication (2FA): Available on all Ruby888 accounts as an additional layer of login security.
• Access controls: Only authorised Ruby888 personnel with a legitimate business need can access personal data, and all access is logged and audited.
• Regular security audits: Our platform undergoes periodic security assessments and penetration testing by independent cybersecurity firms.
• Fraud monitoring: Automated systems monitor all transactions in real time for unusual patterns or suspicious behaviour.

Despite these measures, no system is 100% impenetrable. If you suspect any unauthorised activity on your Ruby888 account, please contact our support team immediately at support@ruby888.best.

7. Cookies and Tracking Technologies

Ruby888 uses cookies and similar technologies to enhance your experience on our platform, remember your preferences, and provide us with analytics that help improve our services. Here's how we use them:

• Essential cookies: Required for the platform to function — these include session management, login authentication, and security tokens. You cannot opt out of these without affecting the platform's functionality.
• Analytics cookies: Help us understand how players use Ruby888, which pages are most visited, and where users encounter issues. This data is aggregated and anonymised.
• Preference cookies: Remember your language settings, display preferences, and other customisations to give you a more personalised Ruby888 experience.
• Marketing cookies: Used to show you relevant promotions within the Ruby888 platform based on your gaming history. We do not use these cookies for advertising on external websites.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use certain Ruby888 features.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 (RA 10173), as a Filipino player you have the following rights regarding your personal data held by Ruby888:

• Right to be informed: Know what personal data we collect, how it is processed, and who it is shared with — that's what this Privacy Policy is for.
• Right to access: Request a copy of the personal data Ruby888 holds about you.
• Right to rectification: Ask us to correct any inaccurate or outdated personal information in your account.
• Right to erasure (right to be forgotten): Request the deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to data portability: Receive your personal data in a commonly used, machine-readable format.
• Right to object: Object to the processing of your data for direct marketing purposes.
• Right to lodge a complaint: File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer at support@ruby888.best. We will respond to all verified requests within 30 days, in line with NPC guidelines.

9. Cross-Border Data Transfers

Some of Ruby888's service providers and technology partners may be located outside the Philippines. When personal data is transferred internationally, Ruby888 ensures that adequate safeguards are in place to protect your information to the same standard required by the Data Privacy Act of 2012.

These safeguards may include standard contractual clauses approved by data protection authorities, binding corporate rules, or transfers to countries that the NPC has recognised as providing an adequate level of data protection.

10. Contact Us

If you have any questions, concerns, or requests related to this Ruby888 Privacy Policy or your personal data, please get in touch with our Data Protection Officer:

• Email: support@ruby888.best
• Platform: Live chat support available 24/7 through the Ruby888 website
• Response time: We aim to respond to all privacy-related inquiries within 5 business days, and formal data subject requests within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you feel your data privacy rights have been violated. Visit the NPC website for guidance on how to file a complaint.